Travstay.com – Refund and Cancellation Policy 

1. General Guidelines 

• All cancellations and refunds are subject to the terms of the respective service providers (airlines, hotels, tour operators, car rental companies, insurers). 

• Travstay is a facilitator and does not guarantee refunds; eligibility is governed by third-party policies. 

• Convenience fees and service charges paid to Travstay are generally non-refundable. 

• Refund processing times vary based on the provider and your payment method. 

2. Flight Ticket Cancellations and Refunds 

2.1 Cancellation Procedure 

• Cancellation requests should be made via Travstay at least 24 hours before the scheduled flight departure to qualify for refunds. 

• Requests within 24 hours of departure should be made urgently either directly with the airline or through Travstay’s call center. 

• All cancellations made directly with the airline must be reported to Travstay for refund processing. 

2.2 Refund Conditions 

• Refunds are processed strictly according to the airline's fare rules and policies. 

• Special or promotional fares may be non-refundable or partially refundable. 

• Travstay’s convenience fee is non-refundable. 

• Refund amounts may be reduced by airline penalties, cancellation fees, or deductions due to promotional discounts. 

• For partially used tickets, refunds will not include upfront discounts or promo codes applied at booking. 

2.3 Refund Payment 

• Refunds will be credited to the original payment method used. 

• The time taken for refunds to appear depends on the payment provider and bank. 

3. Hotel Booking Cancellations and Refunds 

• Cancellation policies vary by hotel and booking type; some may be non-refundable or subject to cancellation fees. 

• Users must carefully review the hotel’s policy before confirming the booking. 

• Travstay’s service or convenience fee is generally non-refundable. 

• Refunds, if applicable, are processed after hotel confirmation and credited to the original payment method. 

4. Tour and Activity Cancellations and Refunds 

• Policies for cancellations and refunds vary by tour operator or activity provider. 

• Some bookings may require advance notice or be non-refundable. 

• Travstay is not liable beyond the refund policies defined by the tour vendor. 

5. Car Rental Cancellations and Refunds 

• Car rental cancellations and refund eligibility are governed by the rental company’s policies. 

• Users should verify cancellation deadlines and refund terms directly with the rental provider. 

• Travstay cannot influence provider-specific fees such as deposits, damages, or late cancellations. 

6. Travel Insurance Cancellations and Refunds 

• Travel insurance cancellations and refunds are regulated exclusively by the insurance provider. 

• Travstay only facilitates purchase and does not manage claims or refunds. 

7. Refund Requests and Processing Time 

• Users must notify Travstay promptly for cancellation and refund requests. 

• Refunds are subject to verification and approval by respective service providers. 

• Processing times vary but generally range from 7 to 30 business days depending on the provider and payment method. 

8. Non-Refundable Charges 

• Travstay’s convenience fees and service charges are non-refundable. 

• No refunds are available for no-shows or unused segments unless the provider’s policies allow. 

• Any discounts or voucher amounts applied may be deducted from refund amounts. 

9. Contact for Cancellations and Refunds 

For assistance with cancellations or refunds, please contact: 

Travstay Travel Services Pvt Ltd 
Email: support@travstay.com 
Phone: +91-9897123164 
Address: 175 Saharanpur Road, Patel Nagar, Dehradun - 248001, Uttarakhand, India. 

By booking on Travstay.com, you acknowledge and agree to this Refund and Cancellation Policy.