Privacy Policy
Travstay.com – Privacy Policy
1. Introduction
Travstay Travel Services Pvt Ltd (“Travstay”, “we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website Travstay.com and related services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide to Us
Personal Identification Data: Name, date of birth, gender, nationality, passport details, address, phone number, email, government-issued IDs, photo identification.
Booking Details: Travel dates, destinations, flight details, hotel preferences, tour selections, car rental details, travel insurance options, payment and billing information.
Account Information: Login credentials, profile information if you create an account.
Communication Data: Correspondence with customer support, feedback, surveys, and marketing preferences.
2.2 Information Collected Automatically
Usage Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, pages visited, time spent on pages, clickstream data, device information.
Cookies & Tracking Technologies: We use cookies and similar technologies to collect data about your browsing behavior, preferences, and to customize your experience.
3. How We Use Your Information
We use your information for the following purposes:
To process and manage your bookings for flights, hotels, tours, car rentals, and insurance.
To communicate booking confirmations, updates, reminders, and customer service matters.
To verify your identity and prevent fraud and unauthorized transactions.
To personalize your experience and provide tailored offers and promotions (where consented).
To comply with legal obligations including tax, regulatory, and security requirements.
To improve our services, develop new features, and analyze usage patterns.
To send you marketing communications if you have opted in, and to manage your marketing preferences.
To enforce our Terms & Conditions and protect against misuse or illegal activities.
4. Sharing Your Information
We do not sell your personal information. We share your data only in the following limited ways:
Service Providers and Partners: With airlines, hotels, tour operators, car rental companies, insurance providers, payment gateways, and customer support vendors, strictly as needed to fulfill your bookings and services.
Compliance with Laws: When required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of business assets.
With Your Consent: When you explicitly consent to information sharing.
We require all partners and service providers to maintain confidentiality and comply with applicable data protection standards.
5. Cookies and Tracking Technologies
Travstay uses cookies and similar tracking technologies:
To enable basic website functionality.
To analyze web traffic and usage patterns.
To personalize content and ads.
To remember user preferences and login sessions.
You can control or disable cookies via your browser settings; however, this may affect some website functions.
6. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, and access controls.
However, no online transmission or storage method is completely secure, and you acknowledge risks in transmitting data online.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Booking and transaction data are retained for statutory periods as required by applicable tax and regulatory laws in India.
8. Your Rights and Choices
Subject to applicable laws, you have the right to:
Access your personal information held by us.
Correct or update inaccurate or incomplete information.
Request deletion of your personal data where we are not legally obliged to retain it.
Object to or restrict processing of your information.
Withdraw consent to marketing communications.
Request data portability in a structured, machine-readable format.
To exercise any rights, please contact us using the details below.
9. International Data Transfers
Your information may be transmitted to, processed, and stored on servers located in India and other countries where our service providers operate. By using Travstay.com, you consent to the transfer of your information to countries that may not have data protection laws equivalent to India.
10. Children’s Privacy
Travstay.com is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we learn that we have collected data from a minor without parental consent, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this policy periodically. Continued use of the site after changes signifies acceptance.
12. Contact Us
For any questions, concerns or to exercise your rights regarding your personal data, please contact:
Travstay Travel Services Pvt Ltd
Email: support@travstay.com
Phone: +91-9897123164
Address: 175 Saharanpur Road, Patel Nagar, Dehradun - 248001, Uttarakhand, India.
By using Travstay.com, you acknowledge that you have read and agree to this Privacy Policy.