PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
BEFORE USING THIS SITE OR OBTAINING ANY MATERIALS,
INFORMATION, PRODUCTS OR SERVICES THROUGH THIS SITE.
1. TravStay.COM HOTEL CANCELLATION AND CHANGE
POLICY
You may cancel or change your prepaid hotel reservation
any time. However you may be charged with a cancellation or change fee.
Cancellations received at
least 5 days prior to check-in date will be charged 15% fee
from the total booking amount or $25 whichever is
higher.
Any cancellation, partial or full, received less than 5
days prior to check-in date will be charged 25% fee from the
total booking amount or 1-night charge whichever is
higher.
Please note that few hotel's charges are non-refundable.
This will be notified to the customers at the time of
booking.
If you are going to arrive at the hotel after 4 pm local
time, it is advisable to call the hotel and let them know.
Should you fail to arrive at the hotel on the first night of
the booking, your booking will be treated as a "No Show" and
cancellation charges will
apply.
Fee of full amount paid (NO REFUND) will apply to dates
of stay falling within a Fair/Exhibition period. This will
be notified to the customer at the time of booking.
If you leave the accommodation earlier than the date on
which you booked to leave, then there will be no refund for
the unused portion of your stay.
Cancellations and (ex)change requests and complaints made
directly with the hotels will not be accepted.
All changes are subject to charges as shown in the hotel
cancellation and change
policy.
Any changes where either the number of rooms or the
number of nights decreases will be charged as above. A
change must be confirmed back to our customer support
person. ALL CANCELLATIONS, (EX) CHANGES AND COMPLAINTS MUST
BE MADE DIRECTLY TO support@travstay.com
All cases requesting investigation or a request for a
refund must be notified thru E-mail no later than 20 days
from the date of check-in-date
All cases requesting investigation or a request for a
refund must have proper supporting documents from the
hotels.
Our Working business days and hours are Monday to Friday
from 09:00 to 17:30 EST
2. SPECIFIC REQUESTS
Hotel requests for specific features (non-smoking,
bedding) are not guaranteed by TravStay.com or supplier.
Generally, although not guaranteed, bedding in U.S. and
Canada hotels is as follows: Single consists of a room with
one bed; Double consists of a room with either one large bed
for two people or two single beds; and Triple/Quad consists
of a room with two beds accommodating up to 3-4
people.
Requests for rollaway beds, cribs and extras (such as
incidental charges, meals, meal supplements, mini-bar, dry
cleaning and laundry) may result in additional charges
payable directly to the hotel.
3. STAR RATINGS
Star ratings are for informational purposes only and are
not a guarantee or warranty of any kind by TravStay.com
4. RATES
Most advertised prices are per person and per room
excluding all taxes.
Reservations depend on availability of rooms and are
subject to confirmation upon payment. Rates do not apply to
conventions, and customers using these rates in connection
with attending a convention will be assessed additional
surcharges and/or Operator may cancel the
reservation.
Rates are only guaranteed after receipt by TravStay.com
on full payment. Adjustments to rates will not be made after
full payment, nor shall any subsequent rate reduction be
made retroactive. Rates and schedules are subject to change
without notice prior to payment.
5. USE OF SITE
You must be at least 18 years of age and able to enter
into binding contracts to use this Site without the
involvement of a parent or guardian. You may not reproduce,
duplicate, modify copy, distribute, transmit, display, sell,
transfer, publish, or otherwise exploit for any purpose the
content or data found on this Site. You are responsible for
maintaining the confidentiality of your passwords, login,
and account information. You are financially responsible for
all uses of our Site by you and anyone using your password
and login information.
TravStay.com reserves the
right to terminate or restrict your access to all or any
component of our Site, refuse service, remove or edit
content, or cancel orders, at any time and without advance
notice or liability. You will not use this Site for any
purpose that is unlawful and/or prohibited by these terms,
conditions, and notices. You will not use the Site for any
speculative, false or fraudulent reservations. Any
information you send to this Site is transmitted at the sole
risk of the user.
6. MODIFICATION OF TERMS
TravStay.com reserves the right to modify these Terms and
our Site at any time. Your continued use of this Site will
be subject to the Terms in effect at the time of your use.
7. SUPPLIER TERMS
you agree
to abide by the terms and/or conditions of use and purchase
imposed by any supplier providing product and service
through this TravStay.com.
All content of this site is correct but it is subject to
amendment without notice. We are not be liable for any
failure or delay in performance of its obligations, which
results directly or indirectly from any cause or
circumstance that is beyond its reasonable
control.
7. TAX RECOVERY
CHARGE
The tax charge on TravStay.com transactions is a recovery
of all applicable transaction taxes (e.g. sales and use,
occupancy, room tax, excise tax, value added tax, etc) that
TravStay.com pays to the vendors in connection with your
Hotel arrangements.
TravStay.com is not the vendor collecting and remitting
said tax to the applicable tax authorities. The vendors bill
all applicable taxes to TravStay.com and TravStay.com remits
such tax directly to the vendor. TravStay.com l is not a
co-vendor associated with the vendor with whom we book or
reserve our customer's Hotel arrangements.
Taxability and the appropriate tax rate vary greatly by
location. TravStay.com’s actual tax cost paid to the vendor
may vary from the tax recovery charge, depending upon the
rates, taxability, etc. in effect at the time of the actual
use of the hotel our
customer.